Login

Do I have a ClearMarkets Username Already?
Your Email address is your default username.

If I have forgotten my Password should I register again?

No. If you have a ClearMarkets username already, you should not register again. Instead, click Forgot Password to proceed.

What will I see when I sign in?
The system redirects you to your User Bidding Console after you sign in

Web Browsers

Which web browsers are supported by ClearMarket.com?
www.ClearMkts.com supports recent versions of all major web browsers. This list includes:
Microsoft Internet Explorer version 6.0 and higher
Mozilla Firefox version 3.0 and higher
Netscape Navigator 6.0 or higher
Apple Safari version 3.1 or higher
Maxthon Internet Browser 2.0 or higher

Does ClearMkts.com require Javascript and Flash?
ClearMkts.com requires JavaScript be enabled and Flash be installed in your browser. Failure to enable/install these will cause the web site to operate incorrectly. For instructions on how to enable JavaScript, please see your web browser's documentation.

Does ClearMarket.com use cookies?
ClearMarket.com uses cookies to store information temporarily about your session. It does not store any confidential information in the cookie file.

When I visit ClearMkts.com, I am told that my web browser is not supported.
If you are notified that your browser is not supported, please log in again via a supported browser. Failure to do so may result in unexpected results and problems.
See the list of supported web browsers.

Popup Blockers

When I click on a document link, all I see is a blank window.
When I click on a document link, nothing appears, but I hear a noise.
When I click on a document link, nothing appears.
The ClearMarkets web site makes limited use of "pop-up" windows to display asset documents and security-related information. All pop-up blocking software must be configured to allow pop-up windows from www.ClearMkts.com Failure to configure your software properly may prevent viewing of these documents.

How do I configure Internet Explorer 6.0 to allow popups from www.ClearMkts.com?
Windows XP Service Pack 2 installs a pop-up blocker by default. This blocker is active if you use Internet Explorer 6.0 on a Windows XP SP2 system.
To allow pop-ups from www.ClearMkts.com, configure your system via the following steps:

1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
3. Type www.ClearMkts.com in the Address of Web site to allow box, and then click Add.

1. Open Firefox.
2. On the Tools menu, select Options
3. Click on the Web Features tab
4. Click on Allowed Sites
5. Enter the www.ClearMkts.com in Address of web site and click Allow.
6. Click OK.

1. Click the Settings button on your Toolbar and choose Options.
2. Select the More tab.
3. Un-check the box next to Popup Blocker.
4. Click OK.

1. Click the Pop-Up Blocker menu.
2. Select Always Allow Pop-Ups From...
3. Select www.ClearMkts.com from the Sources of Recently Blocked Pop-Ups list.
4. Click Allow.

Adobe Acrobat/Acrobat Reader and PDF files

Which versions of Acrobat and Acrobat reader are supported?
The ClearMarkets web site makes extensive use of Portable Document Format (PDF) files. Either Adobe Acrobat Reader or Adobe Acrobat (version 5.0 or later) is required to view ClearMarkets PDF documents.

How do I optimize Acrobat or Acrobat Reader for use with ClearMkts.com?
Acrobat and Acrobat Reader are preconfigured with generalized settings and can be further optimized to improve access.
To optimize PDF file access, please make the following configuration changes:

1. Run Adobe Acrobat Reader.
2. Go to Edit, Preferences
3. Click on Internet in the categories list.
4. Make sure Allow fast web view is checked.
5. Make sure Allow speculative downloading in the background is unchecked
6. Set Connection speed to the correct speed. Use the following list in you're not sure:
• Enterprise-class Internet access (e.g. T1) - choose 1.5 Mbps
• High-speed cable modem - choose 1.5 Mbps
• Normal cable modem - choose 1 Mbps
• High speed DSL - choose 756 Mbps
• Normal DSL - choose 384 Mbps
• Dialup - choose 56 Mbps
7. Select OK.

1. Press Ctrl-Alt-Delete (at the same time). This should open the Windows security window.
2. Press "Task Manager".
3. Click on the "Processes" tab.
4. Look in the "Image Name" column for either Acrobat.exe or AcroRd32.exe.
5. Click on the row containing the correct image name.
6. Click on "End Process".
7. Select "Yes".
8. Try again to view the document.

Website Security

What are ClearMkts.com's rules for passwords?
The password rules for the ClearMkts.com web site are as follows: